Returns Policy

Returns & Guarantee

Should customers wish to return an item we will be pleased to refund the cost or replace it with another item from our range, provided that the original item is returned to Creature Comforts unused and in a saleable condition.

Should any product purchased from Creature Comforts be found to be faulty we will be pleased to provide you with a full refund or replace the product. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage.

All returns must be notified to Creature Comforts within 7 days of delivery of the product.  

Faulty Goods

It is your responsibility to return all goods to us in the same condition as they were delivered to you. Creature Comforts reserves the right to deduct from the refund any charges necessary for the re-packaging, repair or cleaning of any goods returned that are not in the same condition as they were upon delivery. 
 

Notification of Shortages

Any shortages or discrepancies in the items delivered to you must be reported within 24 hours of delivery.